While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at info@woodiemachinery.com with your order number and we will provide detailed instructions on how to process the return. Returns must be authorized by us before they are shipped back, as each machine is returned to a specific facility and unauthorized returns cannot be processed.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return has been received and inspected, we will send you an email notification that your refund has been processed.
*Please note: In order to receive a refund, the item(s) must arrive back in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear. Items returned with visual signs of wear, or that have any issues due to use, will not be accepted and no refund will be given.
Returns on machinery
Machines may be returned within 30 days of delivery provided the crate is unopened and the machine has not been installed or powered on. Machinery returns are subject to a 20% restocking fee plus return freight, and must be authorized by us in writing before shipping.
Once a machine has been uncrated, installed, or operated it is no longer returnable except under warranty or where it arrived damaged or defective.
Some manufacturers apply their own return terms. Where those differ from the above, we will confirm the applicable policy with you in writing before your order is placed.
Accessories, tooling and consumables follow our standard 30 Day Return Policy.
Damages
If the crate or machine shows any visible damage on arrival, note it on the delivery receipt before signing and email photos to info@woodiemachinery.com the same day. Full delivery inspection instructions are on our Shipping page.
If you discover concealed damage after uncrating, email us within 5 business days of delivery with photos of both the machine and its packaging.
Woodie Machinery will cover shipping costs for defective, damaged, or incorrect merchandise.
Remember to keep all original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Woodie Machinery only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.